Welcome to JSF Online!
JSF Online is the place to find excellent deals and outstanding customer services second to none. All of our office products are BRAND NEW, not refurbished or returns, and shipped directly to you from the manufacturer. This saves you even more as we have cut out the middle man.

See below for information on Warranties, Shipping, Payment, Return Policy, Security, and Privacy Policy.

JSF Online
11314 8th Place W.
Everett, WA 98204
Phone: 1-425-265-1264
Toll Free: 1-877-869-4284
Fax: 1-425-650-4142

Office Phone Hours:
M-F 9AM-5PM PST
Sat. 9AM-2PM PST
Sun closed
Email: sales@jsfonline.com

Thank you for browsing our website. You may send questions or comments to info@jsfonline.com at any time as we monitor our email frequently and respond promptly.

Office Chair Warranty (Office Star, Boss)
Chairs by the manufacturer Office Star and Boss carry a 5 to 15 year warranty. Office star Pro Line chairs offer a lifetime warranty. OSP Designs (Home Star Products) by Office Star are warranted for 90 days. The warranty insures that if anything goes wrong with mechanical or structural parts, under normal use, we will repair or replace the defective parts for free. Upholstery fabric is warranted against wear and deterioration for three (3) years. Leather not warranted against routine scratching and scuffing, as all leather is subject to minor blemishes during use.

Avenue Six Warranty
Office Star Products will repair or replace, at its option, without charge to the original purchaser only, defective products or parts for one (1) year from the date of purchase. Replacement parts can only be supplied if parts are available. Items out of production may be unavailable. This warranty shall be effective for the applicable time period beginning from the date of purchase as shown on your original sales receipt. This warranty is your sole remedy for product defects and excludes defects due to or arising in connection with product abuse or misuse, use modification of, or attachments to the product, and products or parts not used, maintained, or installed in accordance with the company’s installation, maintenance and/or applicable guidelines. There are no other warranties, express or implied, other than those specifically described, including without limitation any implied warranty of merchantability or of fitness for a particular purpose. Office Star Products will not be responsible for incidental or consequential damages.

Chair Mat Lifetime Guarantee
The manufacturer E·S·Robbins Corp. unconditionally guarantees that its Anchormat®, Crystal Edge®, TBS^TM, Fold-a-Mat®, Trans-Stat®, and Designer chairmats are free from any defects in material and workmanship at the time of sale to original purchaser, and will not crack, chip, break or shatter under normal usage. This guarantee is void if metal casters are used. Static dissipative properties for Trans-Stat® are guaranteed for three years. Any chairmat will be replaced after prior written approval from manufacturer.

Salon Chair Warranty
The manufacturer ErgoStar offers a 2 years limited warranty. If the product is found to be defective under conditions of normal use, the defective part will be replaced. Vinyl is warranted for 1 year. Vinyl not warranted against routine scratching and scuffing, as all vinyl is subject to minor blemishes during use.

Laptop Carts / TV Stand
Studio RTA warrants to the Original Purchaser that this product will be free from defects in its material and workmanship as described below. The company will repair or replace, at its option, without charge to the original purchaser only, defective products or parts during the following warranty periods. Ten (10) years or (Thirty days (30) on closeouts and discounted products) while owned by the Original Purchaser... Replacement parts can only be supplied if parts are available. Items out of production may be unavailable.

UPS/FedEx Shipping
Shipping varies with product and may be sent by FedEx, DHL, or UPS ground to the 48 contiguous US states only. Shipping available to Alaska, Hawaii & Puerto Rico at additional cost (email or call for quote). No shipping to APO's or FPO's. Product processing times are normally 3-5 business days of receipt of payment and is usually received within 5 to 10 business days. Chair mats are shipped rolled via UPS ground within 5-10 business days (10 days for larger and/or custom sizes). Large quantities may be shipped by freight carrier. See below for Freight Shipping details.

Freight Truck Shipping
Truck freight is different than standard UPS or FedEx in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).

The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

Payment methods accepted:
Visa, MasterCard and Paypal (Visa, MasterCard, Discover, American Express).
Cashier's Checks, Money Orders, Personal*/Business Checks, and Purchase orders (via fax to 425-650-4142).
*Checks will be held for 7 business days to clear before item is shipped.

Sales Tax - 9.5% For orders delivered to WA residents.

Return Policy:
Product may be returned if item has been damaged in shipment at no additional costs. If you notice damage at the time of delivery please keep all original packaging to assist in claim filing. Contact us within 7 days with damage for Return Authorization so that we may replace your product quickly. Missing or damage to parts will be replaced at no charge.

Returns for products that have been shipped in accordance with the product order will incur a 15% to 25% restocking fee per manufacturer guidelines. Custom orders are not returnable. All returns require an RMA number and must be returned in their original packaging and in original and re-saleable condition. Customer is responsible for return shipping and refund will be in original form less original shipping and restocking fee.

Security
You can feel secure when ordering as all payment processing, (credit card numbers, bank account numbers, etc.) will be securely transmitted using 128 Bit SSL encryption. Just look for the lock symbol on the bottom of your screen. If you are still uncomfortable ordering online we accept other forms of payment through the US mail.

Privacy:
We value your privacy and will never share, sell, or rent your personal information to any third party. All information we collect to process your order will be used only to complete your request and will be held in the strictest confidence.