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FAQs

Frequently Asked Questions
Q: Do I have to pay sales tax for this item?
A: Sales tax is charged ONLY for orders shipped to WA state.

Q: How does my item ship?
A: The majority of items ship via UPS ground - a few may also ship via FedEx such as the chairmats. During checkout UPS is the default ship method. Larger orders may ship via Freight Truck. For more detailed information on methods of shipping see our Shipping & Returns page

Q: Do you combine shipping?
A: Items are individually boxed so cannot be combined in one box.

Q: How will I know if my item has shipped?
A: The shipping report is available the day after your item has left the warehouse and the tracking number will be available in your account. If you prefer that we email you the tracking just include that in the notes when making payment and please add jsfonline.com to your accepted emails so you can receive our email.

Q: What happens if my item is backordered?
A: We do our best to ensure products are in stock and ready to ship. However, on occasion sometimes products are backordered or if going to be discontinued they may sell out quickly. In the rare event that your item is temporarily out of stock you will be notified and given a choice of waiting or a full refund.

Q: Do you accept returns?
A: Yes, If you decided you just don't want it you can return it within 30 days. Please see our Shipping & Returns page for full return details.

Q: Where does this item ship from?
A: All of our items ship direct from the manufacture warehouse - located in Southern California, Nevada, Georgia, and Alabama .

Q: What is the condition of the item?
A: All items for sale are New and shipped direct from the factory warehouse to your door.

Q: What are the dimension of the item?
A: All dimensions are shown under the description section of the listing. If you have additional questions please contact via email or phone 1-877-869-4284 PST.

Q: Can I pay without using paypal?
A: Yes, we accept Visa and MasterCard over the phone at 1-877-869-4284PST or you can also enter your credit card securely with Authorize.net. If you wish to pay by Puchase Order please contact via phone for details.

Q: My Item arrived damaged. What do I do?
A: It your item arrived with damage please contact us at 1-877-869-4284 or via email right away. We will send out replacement parts. If the entire item needs replaced, please keep the original box and packing material so we can have it picked up and replaced.

Q: Can I get a sample of material?
A: Yes, If you are not sure about a color you can request a swatch of material be mailed to you. Please see our contact us page where you can enter your mailing address and model number of sample that you need.

Q: Do your offer discounts for volume purchases?
A: Call our toll free number 1-877-869-4284 for a no obligation custom quote.

Q: My question isn't answered here.
A: If your question is not answered please contact me via toll free phone at 1-877-869-4284 or via email to info@jsfonline.com

Security
You can feel secure when ordering as all payment processing, (credit card numbers, bank account numbers, etc.) will be securely transmitted using 128 Bit SSL encryption. Just look for the lock symbol on the bottom of your screen. If you are still uncomfortable ordering online we accept other forms of payment through the US mail.

Privacy:
We value your privacy and will never share, sell, or rent your personal information to any third party. All information we collect to process your order will be used only to complete your request and will be held in the strictest confidence.